Refund policy

Last updated: 26 July 2026. This page explains what you’re entitled to when you buy on CareerSwerve, per product type. If anything here contradicts our Terms & Conditions, the Terms win — but we try to keep both aligned.

Your statutory rights

CareerSwerve is operated by CubedNet Limited, a company registered in England & Wales (Company No. 10275872). If you’re a UK consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off periodfrom the day of purchase to change your mind on most online purchases. That right is preserved below except where you’ve explicitly waived it by starting to consume digital content (also permitted by the Regulations).

Self-study courses

• Full refund within 14 days of purchase if you have not opened any lesson content. Email refunds@careerswerve.io with your order id.
• No refundonce you’ve started a lesson (marked “in-progress” or “completed” in your progress record), because you’ve consumed the digital content and waived the 14-day cancellation right at checkout.
• Course access is lifetime once purchased — there’s no subscription to cancel.

Live training cohorts

• Full refund if you cancel 7 or more days before the cohort start date. Email refunds@careerswerve.io.
• 50% refund if you cancel between 6 days and 24 hours before the start date, or if you attend fewer than the first two sessions and request within 7 days of the start.
• No refundonce you’ve attended two sessions or the cohort has been running for more than 7 days.
• If we cancel a cohort (instructor unavailable, too few registrations, force majeure), you get a full refund or the option to move to a later cohort at no cost.

Portfolio projects

• Full refund within 14 days of purchase if you have not downloaded the project brief or the sample dataset.
• No refundonce you’ve downloaded the brief or submitted work for review — the instructor time is consumed at first-review, and the sector data is by then in your hands.
• Trilogy bundles (three projects) follow the same rule per included project: if you’ve downloaded any project in the bundle, the bundle is non-refundable.

Practice-lab subscriptions

• Cancel any time from your dashboard. Cancellation stops future billing at the end of the current paid period; you keep access until then.
• No refunds for partial months.Because credentials are provisioned and the schema is available throughout the month, we don’t pro-rate.
• Full refund of the most-recent payment available for up to 3 days after the charge if you can show you never used the credentials (no query logs against your login in that period).

Duplicate charges & billing errors

If you spot a duplicate charge or an obvious billing error, email refunds@careerswerve.io with your order id and the date. We’ll refund the duplicate within 5 business days. This is separate from the cooling-off rules above.

How to request a refund

1. Email refunds@careerswerve.io from the address on your order.
2. Include your order id (starts with ord_, on your order confirmation email).
3. Say which product the refund is for and, briefly, why. We don’t require a reason for full-refund cases under this policy — we ask so we can improve.
4. We aim to reply within 3 business days and process approved refunds within 10 business days back to your original payment method.

Chargebacks

If you disagree with a decision under this policy, please contact us first — a chargeback filed with your bank while a legitimate refund request is open with us can result in your account being suspended pending review. We’ll always try to resolve before it gets that far.

Questions

Not sure which category your purchase falls into? Email refunds@careerswerve.io with your order id and we’ll tell you what applies.